Returns and Shipping Policy

RETURN POLICY

You may return your item within 14 days of the delivery date. Item MUST be unopened and in selling condition.

Refunds will be returned in the same form of payment as original purchase. Shipping costs are non refundable.

EXCHANGES

We are currently unable to do an exchange. However, you may return your item and re-purchase in a separate transaction. Customers are responsible for return shipping cost unless, of course, your order was received damaged.

DAMAGES

If you received your item damaged, please accept our apology. Being collectors we understand your disappointment and frustration. Email us at: info@alloutanimeshop.com with a photo of the damaged item and packaging, as soon as it is received, so that we may resolve the issue. We will reply to your email within 24 hours and send you a return shipping label.
Once we have received your return, a refund will be issued by the next working day. We will notify you immediately once the refund has been processed. Please allow at least 3-5 days for credits to post to your account.

CANCELLATIONS

Once you pre-order an item, no cancellations are permitted. You may return the item, within 14 days, once you've received it. Item MUST be in original packaging, unopened and in selling condition. Please be aware that there will be a 25% re-stocking fee for any return. Once we order from the manufacturer, we cannot cancel and must keep the items as inventory. We thank you for your patience and understanding.

PRE-ORDERS

We reserve the right to change our release and/or availability date as this is decided upon by our suppliers. You can find the release dates in the descriptions for each individual figure. Items will be shipped to you once it is released from the manufacturer. Please be aware that in some cases the manufacturer may delay the release of an item. We will do our best to update the US release dates.

SHIPPING & CUSTOMS

US LOCATIONS – Shipping options will be available during checkout. We currently use the following carriers: USPS, FedEx, UPS. The carrier will depend on the weight of your package. If you order an in-stock item shipping costs will be accurate. If you are purchasing a pre-order item the shipping cost will be an estimate. Many times the weight and dimensions aren't known at the time we list the item. Once the item is released we will be able to accurately price the shipping for your order. You will receive an email with a request for the difference, if any, for your purchase.

In-stock merchandise will be shipped out in 3-5 business days with approximately the same time for delivery. We do, however, try to mail out our stock merchandise the next business day. Pre-orders are shipped to you as soon as we receive them from the manufacturer. Shipping prices have a starting rate of $8.95 with an additional charge of $1 for the each added product in your order. If your order's weight or freight fee is significantly different you will be notified. Selected items will only have the option to be purchased separately due to box size and weight.

ALL OTHER COUNTRIES – International orders will be sent via USPS. The minimum rate is $29.95. If your order's weight or freight fee is significantly different you will be notified. Selected items will only have the option to be purchased separately due to box size and weight.
Any and all VAT or import taxes charged by the destination country's customs are not included in the order total. These will be added once your order is ready to be shipped out.

QUESTIONS OR CONCERNS

Feel free to contact us at: info@alloutanimeshop.com with any questions, concerns or suggestions to help make our business and your shopping experience with, All Out Anime a positive one.